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Privacy Policy

If you have any queries relating to our use of your personal data or any other data protection or privacy policy issues then please contact us

Please read the Privacy Policy carefully as once you use our website you will be regarded as having read and accepted its terms.

Information collected
We may collect personal information about you which you give to us when you use our website, for example, to receive our exchange updates and regular website updates. strongly believes in the importance of keeping user's personal information private. It will never use your information for any use beyond that stated or the permissions given to us.

Third parties
We will not share your personal details with third parties, unless you have granted us explicit permission to do so beforehand. Third-party companies may collect and use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit

User broadband tools
If you carry out an availability check, we will use your location, postcode or phone number entered for the purpose of carrying out that check and further checks of your line as well as creating aggregate statistics on internet usage. This information is essential to find out which services are available to you.

Server logs and cookies
We collect information about users visiting our website by analysing site traffic, which includes the use of cookies and server logs. The cookie itself does not contain personal information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself.

Most web browsers automatically accept cookies, but you can alter your browser settings to prevent automatic acceptance, if you prefer. If you opt not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.

Your data
Users of have certain rights under the UK's Data Protection Act. You can, for instance, ask to be told what information we hold about you in our databases. will provide you with all of the details that we hold about you, both online and offline, upon request. In order to request this information, please contact us using this form.

Changes to this policy
We may amend this privacy policy from time to time as we add new products and services, as we improve our current offerings, and as technologies change. Any changes will be highlighted across the site to ensure that all users have the opportunity to respond to these changes.